When Jewell joined NEO Home Loans, he hit the ground running—literally. Within his first week, he successfully closed a purchase loan in just eight days, a feat that many in the industry might consider nearly impossible. But for Jewell, it was the perfect storm of preparation, technology, and team support that made it happen.
A Seamless Transition Fueled by Support
Despite being brand new to NEO’s systems and processes, Jewell felt empowered by the support around him.
“I would not have been able to do it had the team not been so helpful,” Jewell said. “They kept things moving while I was learning new tools and systems—it made a huge difference.”
NEO’s plug-and-play support model allowed Jewell to focus on his client relationships, while his new internal team—including credit analysts and loan specialists—shouldered the operational lift.
Technology That Moves at the Speed of the Market
One major factor in the lightning-fast close? NEO’s proprietary loan origination system, TinMan.
“I’d bet my life that TinMan helped us get to the finish line that fast,” Jewell shared. “It cut down the time it typically takes to gather documents, and because of the automation, the system triggered key steps immediately—something that’s usually delayed in traditional processes.”
Where other lenders rely on a slow, manual chain of tasks, TinMan collapses the process into a streamlined, tech-driven flow that gets deals moving fast—without sacrificing accuracy.
Overcoming Complexity with Ease
The transaction itself wasn’t without potential challenges. The borrower had two jobs, which often adds complexity to income verification and documentation. On top of that, the contract had no financing contingency, meaning NEO had to deliver—fast.
“That could have been a major source of friction, but it wasn’t. Everything moved so smoothly,” said Jewell. “We had pressure to perform, and NEO handled it seamlessly.”
Exceeding Expectations from Day One
While Jewell was honest with his client about being new to the company and potential onboarding hiccups, the process turned out to be smoother than expected.
“I was preparing my client for bumps in the road that never came,” he laughed. “We completely over-delivered—and that’s the best kind of surprise.”
The Bottom Line
This 8-day close wasn’t a fluke—it was a powerful demonstration of what’s possible when expert professionals are equipped with world-class tech and a fully engaged support team.
“I came from a place where everything fell on me. Here at NEO, I can go out and get the business—and trust that my team will help me close it. That’s where every loan officer wants to be.”
