It’s no secret—things are shifting fast in the mortgage world. What used to work isn’t cutting it anymore, and for those of us in the industry, this moment feels like a wake-up call.
In a recent article featured in Scotsman Guide, NEO Home Loans industry leader Ryan Grant lays out a refreshing and honest look at what needs to change. His message is clear: doing more of the same won’t move the needle. Instead, mortgage professionals need to think differently about how we lead, how we partner, and how we work.
A few standout themes:
- Leadership is more than a title. Many top producers are moved into management roles without the tools to lead well. Grant argues we need more vision, empathy, and emotional intelligence, not just better metrics.
- Partnerships should be long-term. Rather than one-off deals, agents and lenders can do more by building real alliances. That means offering more value, like helping clients plan for generational wealth, not just their next home.
- Technology isn’t the enemy. Used right, it doesn’t replace people, it helps them do their best work. Automating routine tasks frees up time for deeper conversations and better service.
- Staying curious matters. The best in the business are asking hard questions and staying open to change. It’s not about having all the answers, it’s about being willing to grow.
The bottom line? Success in today’s market means leading with purpose, being a true partner, and embracing tools that help you serve people better. If you’re in lending or real estate, this is worth a read.
You can check out the full article on Scotsman Guide here.
